98rm Frequently Asked Questions
Find clear answers here to questions you may have — from deposits and withdrawals to VIP levels, local games, and responsible gaming.
Questions that players ask most often at 98rm are grouped into five sections and answered clearly on this FAQ page. The five sections cover: how to deposit, account registration and login, VIP levels, responsible gaming, and local games. If you can't find what you're looking for here, you can ask our support team directly in Burmese via Live Chat. 98rm is always ready to answer any question from players.
How to Deposit
Deposits usually arrive within minutes. However, bank processing may cause a slight delay. If your deposit has not appeared after 15 minutes, note down the phone number used, the amount, and the time of the deposit, then contact the 98rm support team immediately via 98rm Live Chat. Having a screenshot of your deposit will help resolve the issue faster.
Log in to your 98rm account and go to the "Deposit" menu. Select KBZPay and enter the amount you want to deposit — the minimum is 10,000 Ks. Send the money to the KBZPay phone number shown, then copy and enter the transaction ID. Wait a moment and the funds will be credited to your account automatically. You can also deposit with Wave Money and AYA Pay using the same method.
98rm does not charge any deposit fees. The full amount you deposit is credited to your account. However, please note that KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer services may charge their own transfer fees — those costs are not related to 98rm.
Five payment methods are currently available: KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum deposit for any method is 10,000 Ks, and the minimum withdrawal is 30,000 Ks. Withdrawals are normally completed within 5 to 30 minutes.
Yes — 98rm offers a 120% welcome bonus for first-time depositors, up to a maximum of 500,000 Ks. For example, if you deposit 20,000 Ks you receive a 24,000 Ks bonus, giving you a total of 44,000 Ks to play with. To withdraw the bonus, you must wager 10 times the bonus amount — so for a 24,000 Ks bonus, you need to wager 240,000 Ks before withdrawing the remaining bonus balance.
Account Registration & Login
On the login page, click "Forgot Password" and verify using the phone number or email address registered to your account. Once you receive the OTP code, enter it and set a new password. If you do not receive the OTP, contact the support team via Live Chat — they will verify your account ownership and assist you.
You can open an account in minutes with a phone number, a valid email address, and a password of your choice. Go to the 98rm login page and fill in the registration form. Please note that all players must be 21+ regardless of nationality. Make sure your personal details are accurate, as ownership verification may be required when you withdraw.
You can update some details yourself through "My Profile". If you need to change your phone number or the bank/mobile payment account linked for withdrawals, please contact the support team via Live Chat for a security ownership check. Since your personal details directly affect withdrawals, please make sure everything is correct.
This is strictly not allowed — each person may only have one account. If multiple accounts linked to one player are found, action will be taken in line with our policy. If you can no longer access your old account, do not open a new one — contact the support team and ask for help recovering your existing account.
Login issues can have several causes: an incorrect password, a temporary lock due to multiple failed attempts, or outdated browser cache. Try resetting your password, use a different browser, or open the 98rm login page with a cleared cache. If the problem persists, the support team is available 24/7 via Live Chat.
VIP Benefits
To advance through VIP levels, you need to play consistently and actively at 98rm. As you move from Bronze to Silver, Silver to Gold, and Gold to Platinum, you will receive a higher weekly cashback. Level upgrades are based on each player's playing pattern, deposit volume, and regularity of play. The support team can explain the specific requirements in detail.
98rm has four VIP levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.8%; Platinum — up to 1.0%. The cashback amount is tied to how much you play at that level, so the more you play, the more you can get back.
On top of cashback, VIP players get faster withdrawals and priority access to special promotions. For Gold and Platinum players, a dedicated Account Manager explains which game sections offer additional bonuses. The support team makes sure active VIP players feel genuinely looked after.
Weekly Cashback is calculated based on your total play amount for that week and returned according to your losses. It is credited once a week, in Myanmar Standard Time. The amount depends on your VIP level and cannot exceed Bronze — 0.2%, Silver — 0.5%, Gold — 0.8%, Platinum — 1.0%. The cashback goes directly into your account.
Self-Limitation
Chasing losses by increasing bets, finding it hard to control your gambling, hiding things from family and friends, or feeling like gambling makes stress and anxiety disappear — if you experience any of these, take care of yourself and seek help. 98rm takes responsible gambling seriously.
Players experiencing problem gambling can contact the 98rm support team via Live Chat — available 24/7 in Burmese. You can also send an email to [email protected]. You can also request self-exclusion or a temporary break from gaming through the support team. Read more about the options on the Responsible Gaming page.
No — only players aged 21 and above are allowed to play at 98rm. If a player is found to be under 21, their account can be closed immediately and funds will not be returned. Please be mindful of this for family members too — make sure your account cannot be accessed by minors.
You can request a Cooling-off period (a temporary break for a set time) or Self-exclusion (restricting yourself) through the support team. Both short-term and long-term breaks are available. If a player wants to limit their gambling, 98rm will not stand in the way — we are here to support you.
Yes — if you want to set a personal deposit limit or betting limit, you can request it through the support team via Live Chat. Setting these limits is a good way to manage your gambling finances, and it is a form of personal responsibility that 98rm encourages.
Local Games
3D lottery results are drawn at a set time and published in a verified, auditable way. You can play 3D lottery at 98rm on the 3D Lottery page and pick your own numbers. Full details on how draws work and result verification are available on the 3D Lottery page. Lucky number requests are not provided on this site.
In 2D lottery, you pick a two-digit number (00 to 99); draws are held twice a day, as widely known in Myanmar. In 3D lottery, you pick a three-digit number (000 to 999) and the draw is held once a week. 98rm does not suggest which numbers are good or bad — the choice of numbers is entirely up to the player.
Yes — you can open the 98rm website from your mobile browser and play 2D/3D lottery, Shan Koe Mee, and all other local games without losing anything on your phone screen. No app download needed — one mobile browser is all it takes. It loads smoothly even on Myanmar mobile data.
Shan Koe Mee is a traditional Myanmar card game played with 3 cards. The score of a hand is the remainder after dividing the total by 10 — for example, 7+6=13 counts as 3 points. The player with 9 points or a Shan (such as 3+3+3 or 7+7+7) wins. You can read the instructions before starting any game on any 98rm Casino page, so make sure you understand the basics before you play.
98rm Casino offers Live Dealer games including Shan Koe Mee — you can watch a real dealer play face to face. Local live games give you the chance to chat with the dealer in Burmese, and you can play on mobile or desktop. Visit 98rm Casino to see all available games.
Ask the support team directly
If you can't find the answer you're looking for in this FAQ, you can ask the 98rm support team directly in Burmese, 24 hours a day, 7 days a week. Contact us instantly via Live Chat or send an email — we're always ready to help.
Live Chat — 24/7 in Burmese